These Terms and Conditions (“Terms”) set forth the rules that users must comply with when using our company’s online cigar sales service (“Service”). Our company reserves the right to amend these Terms at any time, and updated versions will be published on our website and take immediate effect
1. Acceptance of Terms
By accessing or using the Service, users agree to be bound by these Terms. If users do not agree, they must immediately stop using the Service.
2. Scope of Service
Through the Service, our company provides online sales, delivery, and customer support for cigars and related products. All product information, prices, and availability are subject to the announcements published on our website.
3. User Eligibility
- Users must be of legal age (18 years in Hong Kong and Mainland China; in Europe and the U.S., subject to local laws).
- Users must ensure that the information provided is true, accurate, and complete.
- Our company reserves the right to refuse or cancel any order that does not meet eligibility requirements.
4. Orders and Payment
- All orders must be confirmed by our company to be valid.
- Users must provide complete payment and delivery information at the time of order.
- Accepted payment methods are subject to the announcements published on our website.
- Our company shall not be held responsible for incomplete orders caused by payment failures or incomplete information.
5. Delivery and Risk
- Delivery will be arranged according to the address provided by the user.
- Delivery times are for reference only and may be delayed due to logistics or customs factors.
- Risk passes to the user once the product is handed over to the logistics provider.
6. Returns and Refunds
- As cigars are consumable goods, returns are generally not accepted unless the product is defective or required by law.
- If defects are found, users must notify our company within [X] days of receipt and provide supporting evidence.
- Our company reserves the right to decide whether to issue a refund or replacement depending on the circumstances.
7. Intellectual Property
All content contained in the Service, including text, images, trademarks, and designs, belongs to our company or its licensors. Users may not copy, distribute, or use such content without prior written consent from our company.
8. Limitation of Liability
- Our company does not guarantee that the Service will be uninterrupted or error-free.
- Our company shall not be liable for any direct or indirect losses arising from the use or inability to use the Service.
- To the extent permitted by law, our company’s liability is limited to the amount paid by the user for the relevant products.
9. Compliance with Laws
Users must comply with the laws and regulations of their jurisdiction, including but not limited to tobacco product purchase and consumption regulations. Our company shall not be liable for any violations of local laws by users.
10. Governing Law and Dispute Resolution
- These Terms are governed by the laws of the Hong Kong Special Administrative Region.
- Any disputes shall first be resolved through amicable negotiation; if unsuccessful, disputes shall be submitted to the courts of Hong Kong.
11. Updates to Terms
Our company reserves the right to amend these Terms at any time. Updated versions will be published on our website and take immediate effect
12. Contact Information
If users have any questions regarding these Terms, please contact:
- Email: info@xicigar.com
- Address: 63B San Hong Street, Sheung Shui, New Territories, Hong Kong
- Customer Service Phone: 9747 9504
