This Privacy Policy (“Policy”) sets out how our company collects, uses, retains, and protects customers’ personal data in connection with the operation and provision of our online cigar sales service (“Service”). Our company is committed to complying with the Hong Kong Personal Data (Privacy) Ordinance (Cap.486), the Personal Information Protection Law of the People’s Republic of China, and the General Data Protection Regulation (GDPR) applicable to the European and U.S. markets.
1. Data Collection
Our company may collect and process the following categories of personal data:
- Data required by law: information required under applicable laws or by regulatory authorities.
- Basic identity data: name, gender, date of birth, contact details.
- Account and transaction data: login credentials, purchase history, payment information, delivery address.
- Technical data: IP address, browser type, device information, Cookies, and other tracking technologies.
2. Purpose of Data Use
The personal data collected by our company will be used for the following purposes:
- Providing, maintaining, and improving the Service.
- Processing orders, payments, and logistics.
- Customer service and after-sales support.
- Marketing, promotional notifications, and customer relationship management (only with prior consent).
- Compliance with legal obligations and regulatory requirements.
3. Data Retention and Security
- Personal data will be retained for as long as necessary to fulfill the purposes of collection, and may be extended or deleted in accordance with legal requirements.
- Our company adopts reasonable technical and organizational measures to prevent unauthorized access, disclosure, alteration, or destruction of data.
4. Data Sharing and Transfers
- Our company does not sell or rent customer data to third parties.
- Where necessary, data may be shared with:
- Logistics and payment service providers;
- Legal or regulatory authorities;
- Authorized business partners.
- In cases of cross-border data transfers, our company will ensure that the recipient provides adequate data protection standards in compliance with applicable laws.
5. Customer Rights
Under applicable laws, customers have the following rights:
- Access and obtain a copy of their personal data.
- Request correction or deletion of inaccurate or unnecessary data.
- Withdraw consent (without affecting the lawfulness of processing based on prior consent).
- Object to or restrict data processing.
- Right to data portability (applicable under GDPR).
6. Cookies and Tracking Technologies
Our company may use Cookies and similar technologies to enhance user experience, analyze traffic, and provide personalized content. Customers may manage or refuse Cookies through browser settings, but this may affect the functionality of the Service
7. Policy Updates
Our company reserves the right to amend this Policy at any time. Updated versions will be published on our website and take immediate effect.
8. Contact Information
If customers have any questions or complaints regarding this Policy or the processing of their personal data, please contact:
- Email: info@xicigar.com
- Address: 63B San Hong Street, Sheung Shui, New Territories, Hong Kong
- Customer Service Phone: 9747 9504
