This Delivery Terms (“Terms”) sets out the rules regarding delivery arrangements and responsibilities in connection with our company’s online sales service for cigars and related products (“Service”). By placing an order to purchase our products, users agree to be bound by these Terms.
1. Delivery Scope
- Our company provides delivery services to Hong Kong, Mainland China, and designated international regions (including Europe and the United States).
- The delivery scope is subject to the announcements published on our website, and our company reserves the right to adjust at any time.
2. Delivery Time
- Delivery will be arranged after order confirmation and payment completion.
- Under normal circumstances, local delivery within Hong Kong takes approximately [X] business days, while delivery to Mainland China and international regions takes approximately [X–X] business days.
- Delivery times are for reference only. Actual times may be delayed due to logistics, customs, or force majeure factors.
3. Delivery Method
- Our company engages third-party logistics providers to carry out delivery.
- Users must provide complete and accurate delivery addresses and contact information.
- Our company shall not be held responsible for delivery failures caused by incomplete or incorrect information provided by users.
4. Transfer of Risk
- Risk passes to the user once the product is handed over to the logistics provider.
- Our company shall not be liable for delays, damages, or losses caused by logistics providers, but will make reasonable efforts to assist users in pursuing claims against them.
5. Shipping Fees and Taxes
- Shipping fees are calculated based on delivery region and weight, and will be displayed at the time of order placement.
- International deliveries may be subject to customs duties, value-added tax, or other government-imposed charges, which shall be borne by the user.
6. Receipt and Inspection
- Users should inspect the products immediately upon receipt.
- If any damage or shortage is found, users must notify our company within [X] days of receipt and provide supporting evidence.
- Failure to raise objections within the specified period shall be deemed as proper delivery of the products.
7. Force Majeure
Our company shall not be liable for delivery delays or failures caused by natural disasters, wars, government regulations, pandemics, or other force majeure events.
8. Updates to Terms
Our company reserves the right to amend these Terms at any time. Updated versions will be published on our website and take immediate effect
9. Contact Information
If users have any questions regarding these Terms, please contact:
- Email: info@xicigar.com
- Address: 63B San Hong Street, Sheung Shui, New Territories, Hong Kong
- Customer Service Phone: 9747 9504
